Quality, Environment, Safety > Doctrine


At ASIANA AIRPORT, we are committed to offering the world’s best services and enhancing customer satisfaction by establishing and maintaining a quality management system that meets international standards. We provide services that have the least impact upon the green and maintain environment-friendly operation. To achieve these goals, we will:

  1. 1. Develop, implement and improve our quality management system, to enhance customer satisfaction by meeting customer requirements
  2. 2. Establish the quality management system, documents, implement and maintain a quality management system and continually improves its effectiveness in accordance with international standards.
  3. 3. Meet and comply with green and environmental laws, and system requirements.
  4. 4. Minimize the emission of greenhouse gases by reducing resource and energy consumption and improving efficiency.
  5. 5. Make full use of waste recycling and minimize green impact by minimizing discharge of air and water pollutants.
  6. 6. Conduct and review regular monitoring to achieve the goal of green management and improve consistently.
  7. 7. Develop active social responsibility for the environment.

Representatives will fulfill their duties and responsibilities and motivate employees to reach performance objectives while providing opportunities for further development. Furthermore, the interests and needs of stakeholders and customers will be met.


We will comply with the safety regulations of the company directing our best efforts in providing all services within the scope of the safety management system set by the company, and regard safety as the highest priority.

  1. 1.We follow the law and the requirements set by the company to provide safe operating services.
  2. 2.We ensure availability of all resources that are essential to establish, execute, maintain and/or improve the safety and do our utmost for the effective safety management.
  3. 3.We provide an atmosphere where all personnel preforming tasks under the management of the company can freely communicate and exchange information, as well as ensure that appropriate information and training are provided.
  4. 4.We promote a safety reporting system to actively identify potential hazards and use the collected data to improve safety.
  5. 5.With the exception of illegal activities, negligence or intentional fault, information collected through voluntary safety reporting will not be used for punitive purposes.
  6. 6.All issues regarding safety measures will be systematically analyzed and/or measured, and every effort will be made to reduce and prevent potential safety issues.
  7. 7.Review and revision of safety regulations will be periodically carried out to ensure continued adequacy and effectiveness of the safety management system.
  8. 8.We actively promote the safe activities by having results of safety objective reviews and management plans available to stakeholders.


1373 GONGHANGDONG GANGSAGU SEOUL KOREA TEL : 02-2669-8500 FAX : 02-2669-8585
Copyright ⓒ2002 ASIANA AIRPORT. All rights reserved.
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